Return Policy for Product Search Spider
We offer a 30-day return policy for faulty items.
Return Details:
- 30-Day Window: You have 30 days from delivery to request a return for faulty items.
- How to Return: Contact us at productsearchspiderreturns@gmail.com or via Messenger.
- Proof Required: Please provide photos or videos showing the fault.
- Supplier Contact: We work with multiple suppliers, so returns may need to be sent to different locations depending on the product. We will provide return instructions, including addresses for each item, once a request is made.
General Warranty Information:
Product manufacturer warranties are not specified on the product pages. However, we are happy to find out if your product has a warranty. Please contact us using the methods on this page for assistance.
General Return Steps:
- Return Options:
- After we provide the return address for your item, you can visit your nearest post office.
- While at the post office, you can choose to either:
- Arrange for a courier pickup from your home.
- Drop off the item directly at the post office.
- Prepare for Return: Ensure the item is securely packed and include any necessary documents.
- Reimbursement for Returns: We will reimburse you for the return shipping costs after you send a copy of the receipt from the post office.
- Note: This is only a general guide to how the return process could go. We will explain the process specific to your order upon request.
Refund Process for Credit/Debit:
- Refunds are only for faulty products and will be credited to your original payment method.
- We may contact you for refund details; ensure you're reachable.
- Your PayPal or bank details will be used only for processing the refund and not stored.
Refund Process for Direct Deposit:
- Refunds are available not just for faulty products, but also if you paid your invoice late or if there were any mistakes when making the payment.
- If your payment details or reference number were incorrect, you must contact us to initiate a refund.
- We may request your bank details to process the refund, which will only be used for that purpose and will not be stored.
Note:
No returns for change of mind. Please finalize your purchase carefully.
Thank you for your understanding!